Shipping Policy

We offer free shipping for all orders of United States, United Kingdom, Canada, Australia, Germany, France, Russia, etc. Please find the whole list of free shipping countries below.

Free Shipping for US orders will be processed by Passport International Shipping, with delivery time ranging from 10~15 days normally. Free Shipping for other countries orders will be processed by USPS, China Post or Canada Post, with delivery time of 3~4 weeks. Expedited shipping of 3~5 days by FedEx are also available with an additional charge when required. Shipping times is estimated by shipping carrier.

*Free shipping countries include: United States, United Kingdom, Canada, Australia, Germany, France, Russia, Norway, Portugal, Sweden, Thailand, Spain, Israel, Indonesia, China Hong Kong, Vietnam, Japan, Ireland, Austria, Brazil, Belgium, Poland, Denmark, Finland, Korea, Holland, Malaysia, Mexico, Switzerland, Saudi Arabia, Turkey, Ukraine, Greece, Singapore, Hungary, Italy, Luxembourg, Kazakhstan.

How long does free shipping take?

Standard shipping is available to all customers. Transit time of this shipping for US orders will be around 10~15 days, and for orders of other countries will take about 3~4 weeks normally.

How long until my order ships?

All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.

Do you offer discreet packaging?

At BoroTech, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown or standard USPS Priority boxes with a return address of BoroTech. There will be no mention of BoroTech on your package.

However, "BoroTech" will show up on your billing statement. We cannot change this due to Visa/Mastercard regulations, and we apologize in advance for the inconvenience.

Do you offer international shipping?

We offer international shipping to an ever-growing list of countries around the world. A complete list of available countries is listed within the shipping stage of checkout. 

Do you ship to a PO Box?

Yes, we can ship to PO Boxes via USPS. Please do not select FedEx as your shipping method as they are unable to delivery to a PO Box.

What happens if my item breaks during shipping?

In addition to a pre-shipment inspection, BoroTech uses proprietary packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.

In the unlikely event you receive a damaged or defective item, BoroTech will replace it at no cost. Notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.

Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below.

*We have factory located in China, and warehouse located in USA
For goods from our factory in China, the transit time is 10-15 Days for US orders and 3~4 weeks for orders of other countries normally, u can check the tracking info on https://track.passportshipping.com/ or https://tools.usps.com/go/TrackConfirmAction_input or http://www.ems.com.cn/english.html
For goods from our warehouse in USA, we ship out by Fedex or UPS and the transit time is 3-5 days normally.
We offer tracking on all shipments sent with Registered Shipping. Tracking information is made available automatically 24 hours after shipment in a separate email.
 
An adult signature will be required upon delivery. Our products are for persons 21 years or older and we do not ship to minors.
 
Our products are intended for tobacco use only.